Customer number, PIN and password help

We want to help you get logged in so if you have forgotten your customer number, PIN or password for Online Banking the following information will help.

Find your customer number

Your customer number starts with your date of birth (DDMMYY), followed by up to 4 digits, given to you when you enrolled for Online Banking or Telephone Banking.

Top tip - If you use our Mobile banking app, you can find your customer number in the ‘More…’ tab.

Forgotten customer number help:
I know my debit or credit card details
I know my sort code and account number
I don't know these details

PIN and/or password reset

If you still can't recall your details, you can reset them simply by re-registering.

Top tip – Use your debit card to speed up your re-registration.

Reset my PIN/password here.